"Retained Customers are appreciating assets" Tom Peters
About Us
Assisting high growth technology companies drive customer value and loyalty. Customer confidence is essential in making a buy decision on new technology. Lighthouse account success and early repeat sales are requirements in maintaining growth momentum. Buyers of new technology don't expect perfect products, but they do expect to a close post sales partnership that will enable them to realize the value of your technology.
Advisory and Consulting Services
- Customer acquisition, retention and expansion statagies
- Building a Customer Success operation that drives a customer centric corporate focus
- Leadership and key position staffing
- Operation and organizational improvement and alignment
Recommendations
"Bill helped drive a critical project to extend our approach to customer communications. He consistently met the key deliverables, collaborated well with the various internal groups, and engaged proactively with customers. " - Mark Fishwick VP Client Services, Proofpoint
"I've worked with Bill for many years on different projects ranging from services, support and systems assurance. Bill is diverse in his skill set, methodical and detailed in his analysis and always maintains his focus on the strategic initiatives that drive company success. Bill excels in his ability to adopt the customer personna to provide context to his recommendations. Excellent business partner and trusted advisor." - Dr. Dennis Charlebois VP Product Marketing, Hexis Cyber Solutions